Terms and Conditions

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Occupational health and safety policy

 

- ISA TRAVEL CR SA is committed to protecting and promoting the health of its collaborators, ensuring their physical and mental health, through adequate risk control, process improvement and the implementation of tourism sustainability programs.

- ISA TRAVEL CR SA has assumed the responsibility of promoting a healthy and safe work environment, complying with the applicable legal requirements, linking the parties interested in Safety and Health at work; To this end, the necessary resources are allocated for its proper management, promoting a preventive and self-care culture, intervention in working conditions that may cause accidents, and preparation to face emergencies. We all have the responsibility to comply with the rules, procedures and other safety guidelines, in order to carry out safe and efficient work.

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Warranty policy

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- For ISA TRAVEL CR SA, the satisfaction of its clients and the improvement of the quality of the service is essential, for this reason, in the event of a request, complaint or claim, clients have the possibility of expressing their dissatisfaction fifteen business days after Once the travel experience has ended, send the email to reservas@isatravelcr.com .

- Once the disagreement is received, an investigation will be carried out with the direct parties involved, verifying the information presented and identifying the related causes. ISA TRAVEL CR SA will respond to your disagreement within fifteen days after receiving the email.

- In cases where the client requires cancellation or changes to their reservation, they must notify in writing via email to info@isatravelcr.com .

- The required change or cancellation will be evaluated taking into account the commercial conditions defined with the Tour Operators.

 

Bookings

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- It is the passenger's responsibility to report their health status, whether disability, pregnancy or any special medical condition and to consult the conditions and restrictions for these cases.

- Any personal inconvenience that occurs to the passenger at the airport such as: expired passport or visa, minors' exit permits from the country without meeting the required requirements, homonyms, demands, arrivals at the airport at an unspecified time and any other reason, beyond our responsibility and for which the passenger cannot travel, will lose 100% of the value of the service.

- Passengers must appear at the agreed place and when for any reason they do not use the service, they will have to pay the full price of the trip and there will be no refunds.

- If a passenger or the group interrupts their trip at a station or intermediate place for reasons not attributable to the company, they will not be entitled to a refund of the proportional part of the amount of the service.

- If the passenger at the destination makes any change to his itinerary, he must assume any extra cost that this generates.

- Passengers have the responsibility of being punctual at the requested departure time and will only have 15 minutes of tolerance. After this time, we are not responsible for any damages that the passenger may have.

- If the client does not answer the call, the unit will be removed and 100% of the requested service will be penalized.

- All private transfers with a time greater than 3 hours have courtesy time to make a stop en route where they can take time to eat, shop, etc.

- Stops en route that exceed more than one hour will have additional charges.

 

How to make a reservation?

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- The reservation must be made to info@isatravelcr.com , or the official reservation systems of Isa Travel CR SA

- You must indicate: name of the client, number of adult passengers and/or number of children, date of service, point of departure and arrival.

- Reservation requests will only be effective if they have a confirmation sent by our reservations department.

- If any destination of your interest does not appear in this rate, please contact us at info@isatravelcr.com to request a quote.

- Any modification or cancellation of services must be notified to our email info@isatravelcr.com , and confirmed in writing by our representative.

- The private transportation rates indicated in this tariff are based on transportation of 1 to 6 pax, 7 to 10 pax and 11 to 15 pax.

- Rates are subject to change without prior notice due to force majeure reasons beyond our control, such as a considerable increase in the cost of fuel, taxes or government increases.

- Rates do not include value added taxes.

- If the contracting company or the client wishes to make a detour en route, it will have an extra charge. In these cases, contact our reservations department.

- Pets are not allowed on transfers, except for guide dogs.

- Isa Travel CR SA is not responsible for changes in the departure times of ferries, boats, catamarans or other transportation services unrelated to our representation.

- Isa Travel CR SA reserves the right to modify schedules, departure or arrival points, or cancel any service for reasons of force majeure beyond our control such as: public demonstrations, strikes, weather conditions, accidents on routes, natural disasters. , terrorist acts, etc. In these cases the contractor will be informed.

- The rack rates in this tariff are suggested, the supplier may modify them as deemed necessary.

- For no reason will we transport people in a state of alcohol or drugs.

- If a passenger or the group interrupts their trip at a station or intermediate place for reasons not attributable to the company, they will not be entitled to a refund of the proportional part of the amount of the service.

- The company is not responsible for forgotten or lost objects inside or outside the service units.

- It is strictly prohibited to drink alcoholic beverages on board the unit.

- All transport units have traveler insurance, only on board the bus or van.

- No service will be provided if the total amount is not paid before starting the trip.

 

Alterations

 

Customers who desist from using any service included in the programs will not have the right to demand a refund for services not acquired voluntarily.

 

Cancellation policy

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1. Cancellation by the client:

    1.1. If the client cancels the reservation more than 48 hours in advance, 100% of the amount paid will be refunded.

    1.2. If the client cancels the reservation with less than 48 hours notice, 50% of the amount paid will be refunded.

    1.3. If the client cancels the reservation with less than 24 hours notice, no refund will be made.

2. Cancellation by the agency:

    2.1. If the agency cancels the reservation more than 48 hours in advance, 100% of the amount paid will be refunded.

    2.2. If the agency cancels the reservation with less than 48 hours notice, 100% of the amount paid will be refunded and a 10% discount will be offered on the next reservation.

    23. If the agency cancels the reservation with less than 24 hours notice, 100% of the amount paid will be refunded and a 20% discount will be offered on the next reservation.

3. Changes to the reservation

    3.1. If the client wishes to change the reservation date more than 48 hours in advance, the change will be allowed at no additional cost.

    3.2. If the client wishes to change the reservation date with less than 48 hours notice, the change will be allowed with an additional charge of 10% of the amount paid.

    3.3. If the client wishes to change the reservation date with less than 24 hours notice, the change will not be allowed.

 

No Show Policy

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- If the client does not show up at the agreed time and place, no refund will be made.

- All our services require prior reservation and are subject to availability.

- Our tours are available for all ages.

- Price per person.

- Does not include any unspecified service, personal expenses, or tips.

- Once the trip is booked and paid for, cancellations or refunds are not accepted. (There may be exceptions if it is made at least 10 days in advance only for round trips)

-  Does not apply in conjunction with other promotions.

- In the event that the passenger for any reason has to abandon the trip totally or partially, there will be no refund or compensation.

- This reservation only applies to the indicated travel date.

- At the time of paying for the trip, the passenger accepts the hotels, as well as the transportation that will be used during the tours.

- The prices that appear on our website are informative and may be subject to change, it is important to confirm them when making the reservation.

- The client undertakes to respect the regulations, rules or conditions established by each of the service providers contracted through the intermediation of Isa Travel CR SA, and therefore, consequently, declines any responsibility that may arise due to non-compliance.

- The agency is relieved of any responsibility derived from additional agreements that have been entered into between the client and the direct service providers such as transporters, hotels, car rental companies, etc.

- Isa Travel CR SA is not responsible for any accident outside the transport unit.

- Once the trip has been paid, you accept everything specified in the general policies of Isa Travel CR SA

- Minors, pregnant women and elderly people must travel accompanied by someone who is responsible for them.

- Passengers under 18 years of age who are not traveling accompanied by one of their parents must have a responsible person over 21 years of age, in addition to carrying a letter of authorization from their parents. - Pregnant women must present medical authorization to travel.

- The transportation service used in the packages is not the responsibility of Isa Travel CR SA. In the event of any breakdown, it is the responsibility of the contracted carrier to fix the damage and/or hire other transportation to continue the trip.

- Seniors who decide to travel on our tours travel at their own risk and should preferably be accompanied by a family member or trusted person who can assist them.

- The type of transportation assigned for each trip depends on the number of passengers. It can be a van, minibus or bus. We leave with a minimum of 4 participants on scheduled one-day departures and 1 to 12 passengers on transfers, cancellation or date change will be announced.

- All scheduled departures operated directly by us also include traveler insurance, as long as they do not include extreme sports or client negligence.

- We are subject to policies and measures of the authorities of each place we visit and these are continually changing (such as the traffic lights of each state, change of schedules, cancellation of events, closure of museums, etc.), which is why our Trips and procedures for operating the trip are subject to change at any time, because we also depend on the authorities of each tourist site we visit.

 

Luggage

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- On our trips, luggage with a maximum of 25 kilos per person is transported free of charge, distributed in a normal-sized suitcase. Excess luggage will be allowed as long as the load capacity of the transport allows it, and may be rejected by the guide or coordinator at his discretion.

- Luggage is not the object of the transport contract, it being understood, for all purposes, that the traveler always keeps it with him, regardless of the part of the vehicle in which it is placed and that it is transported by the traveler at his own risk and expense. without the organizer being obliged to contractually respond for any loss or damage they may suffer due to anything.

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Liability clause

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-  Isa Travel CR SA is responsible for the total provision and quality of the services described in the program, limits its liability for cases of force majeure, acts of God, acts of the victim and acts of a third party, which may occur during the trip, reserves the right to make changes to the itinerary, travel dates and service providers by others of equal or higher category, in cases of adjustments to air itineraries, inconveniences with contracted service providers, public order problems at the destination, etc., in order to guarantee the success of the trip. For this purpose, the previously established deductions or penalties that the suppliers make when the services are not used will be taken into account. Money refunds to users must be made no later than thirty (30) calendar days following the date on which the claim was made to the agency.

- Will inform and advise on the necessary documentation for the trip, but will not be responsible for denial of entry by authorities of other countries. The travel agency does not assume any responsibility for the air transportation service except in the case of chartered flights and in accordance with what is specified in the transportation contract. air transportation is subject to the terms of the individual contract (including the rules, rights and duties of the traveler, fare regulations and conditions) that you are entering into with the airline transportation companies when purchasing the ticket, which is available and must be consulted by the passenger on the website of the corresponding airline. The traveler will have the right to a refund of services not used due to force majeure, in accordance with the regulations established by the service providers. The traveler must comply with legal and health regulations, restrictions and will be responsible for the objects they carry with them.

- The above are the conditions and restrictions that, as of the date of issuance of this communication, have been informed by the service provider to Isa Travel CR SA.

- Consequently, all those restrictions that after this communication and before or during the effective provision of the service may be imposed by the airlines and other service providers, are their direct responsibility and with respect to them Isa Travel CR SA does not assume any responsibility. responsibility.

- Isa Travel CR SA informed the traveler about the documentation required to facilitate their travel to national and international destinations, and it is the user's obligation to comply with the informed requirements and for this reason it does not assume any responsibility in situations of non-compliance by the passenger who lead to delays or cancellations of the trip.

 

Personal data management

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Remember that your request is understood by Isa Travel CR SA as unequivocal authorization for the processing of the personal data provided. We inform you that your personal data may be transmitted to third parties, such as airlines, transportation companies, hotels, operators and others, inside or outside the national territory, for the purposes and under the terms set forth in our privacy and data processing policy. personal, which we invite you to consult in the terms and conditions of our website www.isatravelcr.com , if you do not agree, please inform this email.

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Intermediation

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- If in the sale of the services there is an intermediary (travel agency, freelance or other) between Isa Travel CR SA and the final consumer, the intermediary of the services is responsible to the consumer and is obliged to comply with the provisions of the consumer statute and other related regulations, to inform you of all the information about the service (rates, itineraries, conditions and restrictions) as delivered by Isa Travel CR SA

- Isa Travel CR SA may take action against the intermediary of the services, if it is harmed by violations of the noted provisions. It is understood that when requesting the issuance of the service by the intermediary, the client has already been informed of each of the conditions described here. service providers, are their direct responsibility and with respect to them Isa Travel CR SA does not assume any responsibility.

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Customer acceptance

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The client must verify that the confirmed itineraries and services are in accordance with their request.

By applying, paying the deposit and purchasing this service, I declare that I know and accept each of the conditions described here, in addition to the travel requirements and the general conditions of the services offered by Isa Travel CR SA, available on this website. of terms and conditions.

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Refund handling policy

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The maximum time to make the refund may not exceed 25 calendar days following the date of the request. The following should be taken into account:

 

• To request a refund for non-use of a service, send a signed letter to the branch where you made your purchase or scan it into an email.

• The penalties generated by each refund stipulated by the airlines or operators are applied.

• The administration fee is non-refundable.

 

Acceptance of the conditions

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Both parties are obliged to comply with the terms provided in this document, being instructed by the clauses contained in the General Policies published in this text.

The fact of acquiring any of our services gives rise to the express acceptance by the user of each and every one of the General Policies, which are considered automatically incorporated into the contract, without requiring a written and individualized transcription thereof.